TELEMARKETING agents soliciting customers by promising huge returns on mutual fund investments may do well to think twice before making tall claims. For, market watchdog the Securities and Exchange Board of India (Sebi) may be listening.
Capital market regulator Sebi, which administers mutual funds, is said to be contemplating various ways to weed out any kind of mis-selling by distributors, agents and relationship managers of the fund houses.
The possible guidelines for the same are being drawn by Sebi, along with the National Institute of Securities Markets, an institution entrusted with the tasks of educating investors and market players.
The suggestions currently being deliberated include recording of sale or promotional calls that the executives, including those at fund houses and distributors, make to new or existing customers, a top official said. The fund houses would also need to audit these recordings periodically and report compliance to mutual fund industry body Amfi and Sebi on a periodic basis, the official said, adding that such compliance reports would be needed to be filed along with the remedial actions for all the mis-selling activities noticed in these recordings.
The distributors, although they agree that the mis-selling of products can be checked with these measures, are not very keen to adopt the practice, given the fact that their payouts have already gone down with the recent volatility in the market and scrapping of entry-loads on mutual funds.
But, Sebi seems to be firm on its position and the new guidelines, if implemented, would be part of its various investor protection measures taken in the mutual fund space. Recently, Sebi also asked fund houses to disclose all complaints received by them on their websites and also in their annual reports. Besides, it has cracked down on the expensive gifts and payouts by fund houses to distributors.
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